SHW is an independent multi-disciplined property real estate advisory business.
We are recruiting for a Senior Credit Controller on a 12 month Fixed Term Contract to take full responsibility for the credit control and cashier team across all managed portfolios.
To ensure reports to clients are issued as and when requested. Review Qube with 'take-on' data for new business. General Ad-hoc support to PM Accounts including taking card receipts and other cash inputting tasks.
Key responsibilities:
* Management of team with oversight for credit control and cashier across managed portfolios
* Improving and streamlining credit control procedures
* Organising and leading weekly credit control meetings
* Training new members of staff
* Managing phone rota for whole PM Account Department
* Ensuring all reminder letters (for commercial and residential accounts) are issued in accordance with QA procedures
* Ensuring debts referred to Enforcement Agents or Solicitors with PMs approval
* Monitoring accounts in breach
* Escalating potential account issues and complaints to Financial Director
* Ongoing calling / emailing & query resolution
* Bad debt and follow up action
* Management of own portfolio
* Overseeing bank / cheque receipt allocation
* Suspense Account Management in accordance with RICS regulations
* Direct Debit Administration / Collection / Payment Plans
* Taking and processing Card Receipts
* Promotion of Occupier Portal
* Handle 'take on' data for new business
* Regular & ad hoc reporting to client on arrears position
* Internal reporting of KPI's and Management data
* General support within PM a/c s
* Ad hoc related tasks including those arising from new & existing Property Management instructions
* Collecting data for dashboard
Person specification - Knowledge, skills and experience required:
* Credit control / cashier experience
* Team management experience
* Experience of Qube or other property management of finance management systems preferred
* Excellent Microsoft Office skills
* Excellent communication and persuasion skills
* Ability to prioritise
* Target / KPI focussed
* Completer / finisher
SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.
We would love to respond to each and every applicant, however, due to the high volume of applications we will only contact you if you meet the requirements for our roles at the time advertised.
We also want to ensure that your application can be considered for all relevant roles across the SHW partnership companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us, will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.
By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: .
Please be advised that CV's will be held for a minimum of 3 months, therefore, if we consider your skills are more suited to other vacancies, we may contact you during the 3–6-month period to discuss your application further. If you do not wish for your data to be held on our systems for this period of time, please contact: and ask for your data to be deleted from our systems.
Job Types: Full-time, Fixed term contract
Pay: £33,000.00-£36,000.00 per year
Benefits:
* Company events
* Company pension
* Life insurance
* Private medical insurance
Ability to commute/relocate:
* Brighton BN1 3FE: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person