SDL Solutions Limited is seeking an experienced IT Systems Administrator to join an IT Managed Services provider based in Hertfordshire.
Due to continued business growth, they are looking for a senior IT Systems Administrator. This varied role in the technical support team will suit someone who is personable, with a minimum of five years’ experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up.
You will need to be a great team player, with a commitment to the success of the company, and someone who is a positive person to be around. Candidates must live locally, within a 15-mile radius of Stevenage.
Main duties and responsibilities
* Administering, monitoring and supporting client hardware, software, IT systems and infrastructure.
* Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions.
* Configuring, reprovisioning and onboarding devices for clients.
* Administering AD, Azure, 365 and other cloud services.
* Scheduling and performing proactive system maintenance.
* Analysing systems and making recommendations to improve performance.
* Performing server backup and recovery operations and restarting systems following outages.
* Liaising between users, external suppliers and other members of the team.
* Recording support activities via the ticketing system and communicating progress back to the team.
* Responding promptly to queries and requests from clients that come in via phone, email or online chat.
* Keeping clients updated with progress if an issue cannot be resolved straight away.
* Communicating and explaining technical information clearly to a non-technical audience.
* Keeping process documentation and client information up to date.
* Onsite visits to clients for issues that cannot be resolved remotely.
* Configuring and provisioning IT environments for new clients.
* Involvement in technical implementation projects from planning to deployment.
General requirements
* Ensuring all responsibilities are met in accordance with company procedures.
* Understanding the need for confidentiality when dealing with both internal and external information.
* Flexibility to travel to client sites (UK only).
* Flexibility to work outside of or more than standard hours when necessary to achieve objectives required.
* Sound knowledge of the company’s service offering specific to this role.
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Royston, Sandy, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Cambridge, Bedfordshire
Buzzwords: - IT Admin, 1st Line Support, 2nd Line Support, 3rd line Support, Desktop Support, Networking, Technician, Helpdesk, IT Support Administrator, Server, Active Directory (AD), Exchange, Virtualisation, Azure, Routers, Firewalls, Troubleshooting, VMWare, Hyper-V, Office 365, SQL, MCSA, MCSE, MCITP, MCDST, MCP, MTA, MCTS
Salary: - £32,000 – c£36,000 (DOE) + Benefits
IT Systems Administrator – Hertfordshire