Job Title: Head of Lettings
Location: Manchester - office based
Salary: DOE+ commission
Job Type: Full-time, Permanent
The Role
As Head of Lettings, you will take full responsibility for the performance, compliance, and growth of the lettings department. You will lead the team, drive occupancy and revenue, and ensure a consistently high-quality experience for landlords, residents, and stakeholders.
Working closely with senior leadership and cross-functional teams, you will play a key role in delivering business objectives while maintaining strong operational standards across the portfolio.
Key Responsibilities
Leadership & Team Development
Lead, mentor, and develop the lettings team to deliver consistent high performance
Conduct regular one-to-ones, performance reviews, and coaching sessions
Build a culture focused on accountability, professionalism, and service delivery
Support recruitment, onboarding, and team growth as the portfolio expands
Lettings Strategy & Performance
Develop and implement the lettings strategy aligned with business growth plans
Monitor market trends, pricing, and demand to maximise occupancy and rental income
Track and improve KPIs including conversion, renewals, and void periods
Produce performance reports and market insights for senior leadership
Customer & Stakeholder Management
Act as the senior escalation point for complex landlord or tenant matters
Build strong relationships with landlords, investors, and internal stakeholders
Work with marketing teams to support lead generation and brand positioning
Collaborate with property management teams to ensure seamless move-ins and renewals
Compliance & Governance
Ensure all lettings activity remains fully compliant with current legislation
Maintain strong audit standards and documentation processes
Monitor regulatory updates and implement required changes proactively
Commercial Delivery
Drive rental growth, retention, and income performance across the portfolio
Manage lettings budgets and contribute to forecasting and business planning
Support new developments, lease-ups, and portfolio expansion initiatives
What We're Looking For
Proven experience in a senior lettings or portfolio leadership role
Strong track record of delivering occupancy, income, and team performance targets
Excellent knowledge of lettings legislation and compliance requirements
Confident leader with strong stakeholder and negotiation skills
Commercially minded, data-driven, and comfortable in a fast-paced environment
ARLA or equivalent qualification desirable
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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