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Client:
Innova Solutions
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Job Category:
Other
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EU work permit required:
Yes
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Job Views:
8
Posted:
10.06.2025
Expiry Date:
25.07.2025
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Job Description:
ServiceNow Architect CSM focus Portal
Contract
FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.
Technical & Functional Experience:
* Good knowledge of CSDM
* Excellent product roadmap awareness
* Strong knowledge of Workspaces, UI Builder, Flow Designer
* Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
* Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
* Portal management and customization skills
* Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
* 10+ years Hands-on ServiceNow experience with 3+ years on CSM & CSM Portal
* Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
* Strong problem-solving skills
* Excellent communication skills, capable of explaining complex topics to a non-IT audience, active listening, and a supportive attitude
* Proactive approach: proposing help and assistance in design activities, identifying opportunities for improvement, and seeking optimizations
* Team player: willing to support and assist the team, especially during challenging situations
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