Housing & Repairs Assistant - Inverness, UK
(Part time role - 21 hours per week)- Temporary Contract for 3 months.
Join a dedicated and community-focused housing organisation based in Inverness, committed to providing quality housing management and letting services within a supportive environment. We operate as a private landlord managing a small portfolio of properties and offer letting agency services to rural community groups. Our team values professionalism, integrity, and a proactive approach to housing management, making us an attractive employer for those looking to develop their career in property and housing services. We pride ourselves on fostering a collaborative workplace that encourages growth and continuous learning.
Job Responsibilities
Act as the primary contact for tenants reporting repairs and maintenance issues, ensuring all requests are logged accurately.
Coordinate with contractors to instruct repairs, follow up on work progress, and ensure timely completion.
Manage scheduled servicing requirements to ensure properties remain compliant with all private landlord legislation.
Arrange and conduct property inspections and viewings, including travel to properties (driver's licence and access to a vehicle required; travel expenses paid).
Maintain effective communication with tenants regarding housing management matters.
Prepare and manage tenancy documentation, ensuring accuracy and compliance.
Keep CRM system records up to date, logging all housing management actions diligently.
Assist the Housing Manager in managing rent accounts and other housing management functions.
Develop marketing materials for housing opportunities, including uploading information onto the website, CRM system, and social media platforms.
Process application forms and respond to enquiries in a professional manner.
Required Skills & Qualifications
Excellent communication and interpersonal skills, with the ability to engage effectively with tenants and contractors.
Strong organisational skills with attention to detail for accurate record keeping and administration.
Proficiency in IT, with confidence in navigating CRM systems and other digital tools.
Ability to work independently, demonstrating initiative while understanding when to seek approval.
Understanding or willingness to learn about the private letting market and landlord responsibilities.
Knowledge of GDPR requirements related to personal data handling.
Valid driving licence and access to a vehicle for property inspections and viewings.
Experience or qualification in letting agency work (desirable but not essential).
Experience in property management, repairs coordination, or housing services is advantageous.
Hours/Days
This role is offered on a part-time basis - 21 hours per week, approximately three days per week, with a fixed schedule including Fridays from 09:00 to 17:00. We support hybrid working arrangements, primarily working from our Inverness office, with travel to properties as required.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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