Overview
ATCORE is the leading international supplier of technology solutions specialising in software and services for the leisure travel sector. With our market-leading reservation and distribution platform, we empower travel businesses to meet the needs of travellers through our suite of bespoke solutions — tailored to our clients' needs. From large vertically integrated groups to smaller specialist operators, our customers enjoy a variety of service offerings, ranging from applications support to access to fully crewed data centres available 24x7. To ensure business continuity, we undertake several projects with our clients, which typically involves implementing our ATCOM software — operated on the Oracle platform. We have an exciting opportunity for an Application Release Specialist to join our small Support team already performing release management activities servicing our internal teams and end customers. We are looking for candidates who are inspired to challenge the norm and help us evolve the customer journey.
What we are looking for
Are you a smart, ambitious graduate or an experienced professional looking to grow your technical skills? We are seeking enthusiastic individuals to join our UNIX Support Team as Application Release Specialist. In this pivotal role, you will be responsible for releasing our product to internal Development and QA environments, as well as customer test environments, enabling our teams and customers to commence their test cycles. Once the test cycle is complete, you will also be involved in deploying to the production system, which is usually done outside of regular working hours. This may involve multiple releases throughout the day across various internal and customer environments. Your contributions will be vital to the software delivery lifecycle, ensuring seamless collaboration between the QA and Development teams.
Responsibilities
* Facilitate the delivery of software releases to QA and Customer Test environments.
* Coordinate your time to optimise busy schedules and multiple releases.
* Document and communicate all changes for releases to both the internal teams and the customer.
* Clone/Refresh QA systems with Customer Test data.
* Apply OS patches to the Linux systems and Oracle patches to QA databases.
* Manage resources/capacity for QA systems.
* Triage and help to resolve any environment issues affecting internal and customer teams.
* Build and maintain stakeholder relationships internally and externally.
* Create new environments as required.
* Preferably, knowledge of SQL and PLSQL.
* Proficiency in UNIX Shell Scripting is preferred.
* Familiarity with Windows System administration tasks, particularly IIS.
* Ideally, a degree in computer science or a related field.
* Knowledge of any RDBMS, ideally Oracle or SQL Server.
* Ability to multitask and manage diverse tasks simultaneously.
* Flexibility to work both in a team and individually with limited supervision.
* Strong organizational skills and attention to detail.
* Exceptional customer service, communication, and problem-solving skills.
* Interest in pursuing or furthering a career as an Oracle DBA/SQL Server Specialist.
* Experience in or a desire to learn about the travel domain.
* Eagerness to become proficient with our applications and understand new software requirements.
* Note: Be aware that we will only consider applicants who are eligible to work in the UK and willing to commute to our Slough office regularly.
Why join ATCORE
We have adopted a hybrid model, where full-time employees are only required to come into the office twice a week. During onboarding we require daily office attendance. In addition to a competitive salary, we offer a wide range of benefits including employer-contributory pension scheme, travel and healthcare insurance, life insurance, and more. We carefully recruit, retain and develop our personnel, resulting in a uniquely low level of employee turnover of around 5%. Half of our employees have been with the company for 10 years or more, a longevity level rare in the technology sector. ATCORE is based in Slough, UK, with offices in North London and Cardiff, employing around 200 people with a strong mix of industry and technical expertise.
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