Tennial Personnel are seeking a motivated and detail-oriented Customer Service Advisor to join our clients team in Ipswich. This is a permanent, part-time position working 20 hours per week, with flexible scheduling available between Monday and Friday. The role will begin through Tennial Personnel, with the potential for direct employment following a successful 12-week probation period.
This is an excellent opportunity to become part of a supportive, professional, and growing organisation within the car park management sector. You will play a key role in ensuring smooth daily operations, delivering outstanding customer service, and providing vital administrative support.
Key Responsibilities:
Oversee car park operations, including reviewing and processing Automatic Number Plate Recognition (ANPR) data.
Handle customer enquiries and appeals via live chat, email, and telephone.
Prepare and submit evidence packs for formal appeal cases.
Provide general administrative support, including ordering uniforms, managing stock, and processing service requests.
Skills Required
Excellent communication and customer service skills (both written and verbal)
Strong attention to detail and accuracy when processing information
Confident problem-solving abilities with a proactive approach to customer issues
Ability to adapt in a fast-paced environment and work effectively both ind...