Imperial Recruitment is looking for a motivated, people-focused leader with a passion for sustainability and outstanding customer service to join our client’s team. This is an exciting opportunity to lead and inspire a customer service team while making a real impact in a fast-paced, forward-thinking environment. About the Company Our client provides sustainable waste management solutions that help businesses reduce their environmental impact. With over 25 years of experience, they deliver practical solutions that balance environmental responsibility with business needs. Why Join? * Impact: Help businesses turn waste into valuable resources. * Innovation: Be part of a forward-thinking organisation using modern technologies and sustainable solutions. * Career Growth: Access professional development and leadership opportunities. * Competitive Rewards: Strong salary package with an annual profit share bonus. * Collaboration: Lead a passionate team while working closely with sales and operations. * Work-Life Balance: Flexible environment focused on wellbeing. Role Overview As Customer Service Team Leader, you will lead, support, and develop a team of Customer Service Executives, ensuring a seamless and professional customer experience. You will drive team performance, improve processes, and contribute to company growth. Key Responsibilities: * Lead, mentor, and motivate the team to achieve targets. * Conduct performan...