Are you a skilled Technical Support Engineer with a strong background in supporting electronic products? This role offers a unique platform to showcase your expertise while providing invaluable assistance to customers.
This role is tailored for individuals who thrive on solving complex problems and enjoy the satisfaction of helping others. As a Technical Support Engineer, you will be the cornerstone of customer support, offering guidance and solutions through various channels, including email, phone, video, and in-person interactions. Your ability to interpret circuit diagrams and your deep understanding of electronics will be crucial in diagnosing and resolving issues efficiently.
This role could also suit a Service Engineer with a background in electronic products who would like to get into this kind of support role and be more office-based, or a raw electronics graduate looking for their first industry role.
The ideal candidate will possess a robust knowledge of electronic products and demonstrate proficiency in reading and interpreting circuit diagrams. Strong written and verbal communication skills are essential, as you will be required to explain technical concepts clearly and concisely to customers with varying levels of technical expertise.
Full training will be given on their products.
Key Responsibilities – Technical Support Engineer – Electronics:
Provide technical support for the company's industrial electronic products via email, phone, video, and in-person.
Interpret circuit diagrams to diagnose and resolve customer issues.
Testing products to assist in investigating customer issues, recreating the problem etc.
Communicate complex technical information in an accessible manner.
Collaborate with internal teams to ensure customer satisfaction. Skills and Experience - Technical Support Engineer – Electronics:
Proficiency in interpreting circuit diagrams and product specifications.
Extensive knowledge of electronics and electronic products.
The technical support issues will involve electronics, software and electrical issues.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail. This role not only offers the chance to leverage your technical skills but also provides a dynamic environment where your contributions make a tangible impact.
If you are ready to take your career to the next level and become an integral part of a dedicated team, this position is the perfect match for you.
If you have any specific questions about this Technical Support Engineer – Electronics role, please contact David on (phone number removed). To apply, email (url removed)