Overview
Join to apply for the Receptionist role at Westward Care.
Location: Headingley Hall Care Home, 5 Shire Oak Road
Contract: Part-time • Salary: £12.35 Hourly
Closing Date: Friday 26th September, 2025
Responsibilities
* Provide a friendly, professional front-of-house service for customers and visitors
* Contribute to an ambience appropriate to the customer profile and in line with the vision and values of Westward Care Ltd.
* Work independently and autonomously while building relationships with the Administrator, General Manager, colleagues, customers, and suppliers
* Proactively identify and agree on opportunities to improve services to meet changing needs and maximise customer satisfaction
* Assist with administration and logistics to support events and marketing activities
* Deliver a consistent front-of-house experience for all customers and visitors
* Greet visitors on arrival and ensure they feel welcome
* Handle face-to-face and telephone enquiries efficiently, friendly, and professionally
* Treat all customers and employees with equality, dignity, and respect, and support an environment free from discrimination and harassment
* Ensure paperwork is completed accurately and within agreed timeframes
* Maintain a professional appearance in line with uniform standards
* Work with other team members to deliver a professional front-of-house service and contribute to team development
* Adopt various communication methods to meet customer needs and maintain confidentiality
* Participate in team meetings and one-to-one meetings with the Line Manager
* Proactively gather customer feedback, identify changes as needed, and present cases for change to the Administrator and/or General Manager
* Be responsible for managing resources to minimise waste and deliver high-standard services
* Be accountable for monies in your possession and promote Westward Care services and facilities
Qualifications & Requirements
* High literacy skills
* Customer service experience
* Team player
* DBS enhanced disclosure (as indicated)
Additional Information
* Ability to work flexibly to cover sickness and holidays
* Work unsocial hours, weekends, and Bank Holidays as necessary
* Service operates 24/7; flexibility is essential
About The Company
Westward Care is committed to delivering high-quality care and support, prioritising health and happiness. We offer ongoing training and development to meet the changing needs of older people. Company values include Quality, Respect, Integrity, and Service.
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Administrative
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