Overview
Join to apply for the Hospitality Manager (Care Home) role at Kingsley Healthcare Group.
Kingsley Healthcare Group provides care home services with a focus on people-first values and community wellbeing.
About The Role
As our Hospitality Manager, you will use your excellent people management and communication skills to provide residents with an outstanding experience. Your role will encompass overseeing all aspects of hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to ensuring housekeeping and maintenance operations are at the highest level.
If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, such as employment and health and safety legislation, come and join our friendly, family-oriented care home.
Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager
Key duties and responsibilities
* Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
* Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
* Deliver exceptional experiences for residents, surpassing their needs and expectations.
* Oversee food service operations, collaborating closely with the chef for quality meals on time.
* Develop engaging activities promoting residents' interests, fun, and well-being.
* Maintain a top-notch first impression experience and uphold high cleanliness standards.
* Address maintenance issues promptly to keep the facility in good condition.
* Manage the hospitality budget to meet revenue targets while controlling costs.
* Build strong relationships with residents, families, and staff to enhance community engagement.
* Ensure staff are well-trained and equipped for effective performance.
* Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Skills and attributes
* Previous experience with a hospitality background—preferably some hotel experience.
* Excellent communication, motivational and people skills.
* Genuine interest in engaging our residents and their families on a regular basis.
* Organisational skills with good time keeping.
This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, delivering a very personal approach to excellent hospitality.
What you will gain
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. You will have opportunities to learn and develop your skills, with procedures and processes in place to help you at every step.
Location and Benefits
Location: Buckingham Lodge Care Home, Watton, Norfolk
Pay: £30,000 per year
Type: Permanent
Shift: Days
Welcome bonus: £1,000
* Comprehensive induction and training programme.
* Opportunities for career development and progression.
* Employee Assistance Programme
* Blue Light Card Scheme. We’ll reimburse the enrolment fee of this scheme for discounts on holidays, days out and 15,000+ brands.
* We’ll pay for your full DBS disclosure
Location details: Close to the town of Watton and within easy reach of Thetford. Buckingham Close, Norwich Road, Watton IP25 6WL
Your right to work in the UK: In accordance with the Asylum and Immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitals and Health Care
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