Salary: £41,771 - 45,091 per year Requirements: Degree or equivalent level qualification or experience. ITIL Foundation or equivalent. Knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment. Technical knowledge of Operating Systems: Windows 11 and MS Server 20xx. Technical knowledge of Databases: Oracle SQL, MS SQL, MS Access and MS Azure. Scripting knowledge: MS-DOS, Visual Basic and / or PowerShell. Knowledge of Reporting tools: SAP Business Objects and MS Power BI. Proficiency in Tools: MS Office 365 and associated products, SSMS, IIS, SFTP. Ability to communicate complex technical information succinctly to various audiences. Excellent written skills with ability to present to small groups. Familiarity with the handling of service desk Incidents, Requests, and Change Controls. Ability to design, adopt, implement and use appropriate procedures, methods, and tools for consistent service delivery. Effective prioritization and planning skills to meet deadlines and manage potential conflicts. Flexibility and adaptability to change. Ability to create and maintain positive professional relationships with colleagues and stakeholders. Self-awareness of strengths and weaknesses impacting service delivery and willingness to seek improvement. Willingness to work outside of normal business hours occasionally. Responsibilities: Provide advanced-level technical support for Housing Applications and their Databases. Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams. Perform proactive maintenance, including upgrades, applying patches, checking system logs, taking backups, and supporting business procedures. Develop and maintain technical documentation and knowledge base articles. Develop and/or implement new ICT solutions in response to changing business requirements. Continuously learn and stay updated with the latest IT trends and best practices. Technologies: Azure ICT Support ITIL Office 365 Oracle Power BI PowerShell SAP SQL Visual Basic Windows Cloud DevOps More: We are Stevenage Borough Council, committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We offer a permanent contract for a position based in Stevenage with flexible working options available. Our benefits include a generous pension scheme, flexible working arrangements, extensive leave options, and a variety of learning and development opportunities. We prioritize a positive workplace culture, ensuring our employees have support through programs like Employee Assistance and discounts for health and fitness memberships. We believe in equal opportunities for all and are committed to creating a diverse workforce. last updated 7 week of 2026