Full job description Overview
We are seeking a dynamic and experienced General Manager to oversee daily operations within our organisation. The ideal candidate will possess strong leadership skills, a background in hospitality or hotel management, and the ability to supervise diverse teams effectively. This role offers an exciting opportunity to contribute to the strategic growth and operational excellence of our business, ensuring exceptional guest services and organisational efficiency. Fluency in multiple languages is highly desirable to facilitate communication across diverse teams and clientele.
Duties
The General Manager will be responsible for the complete daily operation of the hotel, including:
Front of House & Reception
Housekeeping
Events coordination oversight
Bar & Restaurant service standards
Staff supervision & rota control
Financial oversight and cost discipline
This role requires a hands-on leader who understands hospitality operations and financial accountability.
Key Responsibilities
1?) Daily Operations Management
Ensure smooth running of reception, housekeeping, bar, and restaurant
Maintain high cleanliness and service standards
Resolve guest complaints professionally
Conduct daily operational walkthroughs
2?) Financial & Cost Control
Monitor daily revenue (rooms, events, bar)
Control staff costs and overtime
Monitor utilities and maintenance spending
Ensure proper stock control systems
Support revenue protection (no unauthorised discounts/refunds)
Submit weekly performance report to Directors
3?) Team Leadership
Supervise Deputy Manager and department heads
Enforce uniform and conduct standards
Ensure BrightHR compliance (log in/out, leave)
Conduct monthly staff meetings
4?) Governance & Compliance
Ensure SOPs are followed
Maintain health & safety standards
Ensure proper documentation and reporting discipline
Work closely with Revenue Manager on pricing discipline
Candidate Profile
We are looking for someone who:
? Has minimum 35 years hotel management experience
? Understands budgeting and P&L responsibility
? Is confident managing teams
? Can take ownership without constant supervision
? Lives locally (Shifnal / Telford / Wolverhampton / surrounding areas preferred)
? Is commercially minded and financially disciplined
? Have proven experience in increasing Star standards of Hotel
Experience managing events and leisure facilities is desirable.
What We Offer
£45,000 salary
Leadership role with autonomy
Opportunity to reshape and elevate a growing hotel
Direct access to ownership and strategic involvement
Pay: £36,935.95-£45,000.00 per year
Work Location: In person
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