OCC Coordinator - (Operation Control Centre - Immigration Services) - Moira - County Down
-£29,949.00 per annum
-42-hour week (4 on 4 off - 2 days/2 nights)
-4 on 4 off (2 days, 2 nights : 06:00 - 18:00 and 18:00 - 06:00)
-Company Contributory Pension
- Life insurance
-Cycle to Work Scheme
-Free On Site Car Parking
-Generous holiday allowance
-Uniform provided
-Employee Share Scheme
-Flexible Lifestyle Benefit Platform
-Virtual GP Services
-Full training provided
-NEW modern office with excellent amenities
Job Objective
In this rounded role as an OCC Co-ordinator you will be a part of a dynamic team who work in partnership with the Home Office to meet core business objectives. The ideal candidate will have excellent UK and worldwide geographical knowledge and willingness to learn, have good IT skills, must be able to work well under pressure and display excellent problem-solving skills as part of a team. As an OCC Co-ordinator, you'll play a crucial role in coordinating and overseeing the movement of residents, ensuring adherence to schedules, safety protocols, and client expectations. In this challenging yet rewarding role, whether you are planning journeys within the UK and worldwide returns, monitoring vehicle movements, or liaising with our dedicated crews, you'll be at the forefront of operational excellence, contributing directly to successful missions and the satisfaction of our clients.
Key Responsibilities & Main Duties
-Assist in the planning and management in daily routing.
-Work alongside the team to manage and solve any problems/incidents that arise
-To ensure pre-planning elements are clear, resourced and achievable.
-Deal with reactive requests from clients/stakeholders.
-Allocating of the necessary resources to each job and working with relevant persons to ensure the job is carried out in a diligent manner
-Liaises with relevant parties on any updates, issues, delays caused by 3rd party locations impacting on targets/KPI's
-Ensure accurate records are maintained using the IT solution and other systems available.
-Produce and distribute, as required, information in a timely manner consistent with company standards of efficiency and accuracy
-Support the wider OCC team, undertaking duties as required, to assist in the smooth running of the office.
Person Specification
-- Ability to work well as part of a team.- When required, be able to perform in fast moving and pressurised environments, with flexibility and adaptability.
-- Excellent Time Management
-Ability to focus and understand customer requirements- Drives high expectations and performance goals for themselves.
-- Able to apply self-learning and improvement and innovative ways of working- Excellent standard of verbal and written communication skills
-- Personal skills such as problem solving and the ability to build sound professional relationships- Demonstrates a high level of initiative and common sense- Ability to obtain Home Office security clearance