LINCOLNSHIRE, ILLINOIS JOB DESCRIPTION JOB TITLE: THEATRE HOUSE MANAGER DEPARTMENT: USHER REPORTS TO: PRODUCING ASSOCIATE ISSUE DATE: JUNE 20, 2025 Pay: $43,888 /Yr Salaried Averaging 32 hrs/wk Full Time Benefits: Medical, Dental, Vision Life Insurance Health Savings Account Flex Spending Account Voluntary Benefits Plans 401(k) & Company Match Employee Discount Marriott Discount Paid Time Off - Sick and Vacation PURPOSE AND PERFORMANCE GOALS: The house manager is a crucial member of the customer service team, leading the ushers in providing a phenomenal guest experience in the theatre. Must be well organized, dependable, enjoy working closely with all personalities and temperaments, have solid problem-solving skills, and be comfortable making decisions quickly and under pressure. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following (other duties may be assigned): Provide outstanding customer service to our theater guests Prepare weekly schedule of ushers Train and manage ushers Pre-show prep: programs and stuffers, signage and lobby TV checks Ensure smooth flow of patron seating and deal with any seating issues that may arise Coordinate with box office staff on seating holds and patron information Assist patrons with questions, accessibility needs and/or seating issues Communicate with stage management staff on nightly operations schedule (house opening, start of performance, late seating) Monitor lobby and bathroom cleanliness Monitor activity during performances Communicate and assist with security and emergency incidents Prepare House Manager reports SUPERVISORY RESPONSIBILITIES – Responsible for supervision of Ushers QUALIFICATIONS High school diploma or equivalent Excellent communication skills and a proven commitment to exceptional customer service Flexible schedule, evenings and weekends required. LANGUAGE SKILLS Must be able to communicate clearly with guests, customers, supervisors and fellow team members PHYSICAL DEMANDS Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift/push/pull as necessary, not to exceed 30 pounds. Frequently requires standing, walking, bending, and reaching. HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demand, hours may be reduced at any time. - Employees are held accountable for all duties of job - Acknowledgement: I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Lincolnshire Marriott Resort) on an "at-will" basis.