Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa & Club Front of House Manager to oversee our clients front-of-house operations, ensuring a seamless and welcoming experience for their guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you! The Role: * Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation * Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement * Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively * VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience * Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery * Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members * Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met * Facility Maintenance: Ensure th...