Salary: £24,000 - 27,000 per year Requirements: Experience providing customer service, customer support, or software support by phone and email Excellent verbal and written communication skills, with the ability to empathise with customers Friendly, positive, and professional telephone manner Strong teamwork skills Proficiency using computer systems such as CRM and call logging systems Logical problem-solving mindset and a quick learner with technology Ability to explain processes and give instructions in a simple, patient, and helpful way Experience in the automotive industry or motor trade, such as a dealership or garage, would be an advantage Responsibilities: Provide friendly, high-quality support to software users by phone, email, and remote access Investigate and resolve customer queries, escalating issues where needed Advise users on how to use product features Record detailed and accurate notes of customer interactions using our in-house system Assist the onboarding team with new customers by helping with system setup where required Test new product features and updates, following internal guidelines Participate in training sessions to build product knowledge and contribute to team meetings Technologies: CRM Support Mobile More: We are an award-winning provider of business management software, websites, and mobile apps for the automotive motor trade. We offer an open, fun working environment and a supportive team culture. This is an office-based, in-person role working Monday to Friday, 9am to 5pm. We provide a monthly attendance bonus, free daily lunch at our on-site restaurant and coffee bar, free access to our table football and arcade machine, free access to our on-site gym, free parking, and a workplace pension scheme. last updated 21 week of 2026