Mortgage Administration Teamleader 📍 Leicester / Ipswich / Bradford (multi-site) Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Mortgage Operation Supervisor to support the day-to-day running of a busy mortgage and protection administration team. This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion. The Role You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards. Key responsibilities include: Managing and motivating a team to achieve performance targets and SLAs Supporting mortgage and protection cases from submission through to completion Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders Ensuring all documentation is accurate, complete, and submitted on time Monitoring case progress and keeping stakeholders informed Delivering coaching, feedback, and regular 1:1s to develop team members Maintaining compliance with regulatory requirements and data protection standards Contributing to a positive team culture and leading by example Deputising for the Administration Team Manager when required What ...