1. Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
2. includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
3. installations in an Oracle Cloud Infrastructure (OCI) datacenter.
4. Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
5. technician activities in accordance with internal polices and service level agreements.
6. Provide 24x7 site coverage for Oracle OCI datacenter sites.
#LI-DNI
7. Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
8. Works primarily at an Oracle datacenter in a “mission critical operations” environment
9. Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
10. Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
11. Work in close collaboration to other technical teams & non-technical teams ( networking, compute, compliance, business operations)
12. Understand internal customer problem and provide technical solution in timely manner
13. Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
14. Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position
15. Install, Replace and Troubleshoot Cables and Hardware
16. Work within a ticket-based environment
17. Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued
18. delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
19. System board level repair and fault diagnosis to SLAs
20. Using provided tools to do a proper and timely internal reporting.
21. Planning & commissioning new rack positions
22. Involvement with the design & commissioning of new whitespaces
23. Working as part of a multi-disciplinary team without friction
24. Some travel will be involved.
#LI-DNI
Career Level - IC3