Main Responsibilities
Lead, manage, and inspire the domiciliary care team to deliver person-centred services to children, young people, and adults.
Ensure full compliance with CIW regulations and all relevant statutory and contractual requirements.
Oversee service provision across North Wales, including recruitment, training, and supervision of staff.
Develop and implement policies, procedures, and best practices to maintain and improve service quality.
Promote safeguarding and ensure that the wellbeing and safety of service users is central to all activities.
Establish and maintain positive relationships with service users, families, commissioners, and external agencies.
Monitor and evaluate care standards, identifying areas for continuous improvement.
Manage budgets, resources, and rotas efficiently and effectively.
Respond to any concerns, complaints, or incidents in a timely and professional manner.
Participate in on-call management as required.
Essential Requirements
Registered Manager qualification (Level 5 Diploma in Leadership for Health and Social Care Services - Children and Young People's/Adults' Management or equivalent).
Current registration with Care Inspectorate Wales (CIW) or eligibility to register.
Significant experience in a managerial role within domiciliary care, supporting children, young people, and adults.
In-depth knowledge of CIW regulations, safeguarding, and best practice in home care services.
Excellent leadership, communication, and organisational skills.
Ability to build rapport with service users, families, staff, and external stakeholders.
Strong problem-solving and decision-making abilities.
Full driving licence and willingness to travel across North Wales as required.
Right to work in the UK.
Desirable Attributes
Previous registration with CIW
Experience in multi-site service management.
Up-to-date training in child and adult safeguarding.
Experience supporting individuals with complex needs, including physical disabilities, mental health conditions, Learning Disabilities and Autism.
Benefits
Welsh language skills (desirable but not essential).
Competitive salary and benefits package.
Ongoing professional development and career progression opportunities.
Supportive and inclusive working environment.
Contribution to the delivery of crucial care services within the community.
Application Process
To apply, please submit your CV and a covering letter outlining your suitability for the role. Successful candidates will be subject to enhanced DBS checks and reference checks in line with CIW requirements.
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