Store Manager
Hours: 40 hours over 5 days, working any 5 out of 7 days, including bank holidays and weekends.
Salary: Basic salary up to £32,000 per annum with the opportunity to earn commission and rewards.
The Company:
Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.
About this role:
We are seeking an experienced and dedicated Store Manager to join our successful team in Chester. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales.
Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.
How you’ll contribute:
Leadership and Team Management:
* Lead and mentor the sales team to consistently achieve and surpass sales targets.
* Foster a positive and motivating work environment through collaboration and teamwork.
Client Engagement and Consultation:
* Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences.
* Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey.
Product Knowledge:
* Cultivate an in-depth understanding of our jewellery, including materials, design intricacies, and craftsmanship.
* Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.
Sales Performance:
* Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
* Encourage a consultative and customer-centric approach to sales.
* Understand and influence your store's Profit & Loss report.
Customer Experience:
* Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued.
* Manage all client escalations for an exemplary outcome for all parties involved.
Brand Ambassadorship:
* Uphold and promote the essence of our brand through a polished appearance and a genuine passion for luxury jewellery.
Visual Merchandising:
* Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards.
* Collaborate with the visual merchandising team to create captivating displays that showcase our jewellery collections effectively.
* Ensure that all product displays, signage, and promotional materials are current and in excellent condition.
Store Cleanliness and Organisation:
* Lead efforts to maintain the cleanliness and organisation of the store, including display cases, common areas, and back-of-house spaces.
* Implement and enforce daily cleaning and tidying routines to create a welcoming shopping atmosphere.
Inventory Management:
* Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss.
* Perform regular stock checks.
Security and Loss Prevention:
* Implement and enforce security protocols to safeguard merchandise and prevent theft.
* Collaborate with security personnel and management to address any security concerns or incidents promptly.
Compliance:
* Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies.
* Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements.
Customer Feedback and Improvement:
* Actively seek customer feedback regarding their in-store experiences and product offerings.
* Use customer insights to identify areas for improvement in store operations and customer service.
Health and Safety:
* Promote a safe working environment by ensuring that all employees adhere to health and safety guidelines.
* Take prompt action in response to any safety concerns or incidents.
Store Maintenance:
* Coordinate with maintenance and repair personnel to address any issues with store facilities or equipment promptly.
* Ensure that the store's physical infrastructure is well-maintained and aesthetically pleasing.
Qualifications, Skills & Experience:
* Minimum of 2 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and exceeding sales targets.
* Experience in engaging with high-end clientele is highly advantageous.
* Effective communication skills and a proactive team player.
* Strong problem-solving abilities and adaptability to evolving role requirements.
* Proficiency in new software and the ability to quickly grasp new systems.
* Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities.
* A genuine passion for luxury products and a discerning eye for aesthetics.
* Impeccable attention to detail.
* Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism.
* A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations.
Benefits:
* Competitive salary
* Commission
* 20 days of annual leave plus 8 days of bank holidays (pro rata)
* Access to a 24-hour Employee Assistance Programme
* Company discount
* Company events
* Company pension
* Employee discount
* Private medical insurance
* Referral programme
Experience:
* Management: 5 years (required)
* Jewellery: 3 years (preferred)
* Work Location: In person