Customer Service Advisor – Business to Business (B2B)
* Location: Brackley, Northamptonshire
* Position: Permanent, Full-Time
* Hours: Monday to Friday, 08:30–17:00 (37.5 hours per week)
* Salary: Circa £26,000 (dependent on experience)
About the Customer Service Advisor Role:
Our client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.
This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.
Key Responsibilities for the Customer Service Advisor position:
* Be the first point of contact for all customer enquiries (via telephone and email)
* Accurately process sales orders and related transactions
* Provide professional and timely communication to both customers and colleagues
* Build and maintain strong relationships with clients
* Keep detailed and accurate customer account records
* Resolve queries effectively, escalating when required
* Collaborate with internal departments to deliver exceptional customer service
* Ensure compliance with company processes, standards, and data protection regulations
* Stay informed about products and internal procedures
* Support the wider Sales & Marketing team when needed
Candidate Profile
* Minimum 2 years’ experience in customer service, sales desk, or sales administration
* Educated to GCSE level (or equivalent)
* Confident communicator — both verbal and written
* Excellent attention to detail and accuracy in data handling
* Proficient with CRM systems and general IT literacy
* Proactive, solution-focused, and customer-driven approach
* Strong team player with a positive attitude
Additional:
Benefits: 23 days annual leave + bank holidays, birthday day off, stakeholder pension