Operations Controller – Transport, Courier & Logistics
Location: Luton
Salary: £34,000 per annum
Shifts: Days – 4 on / 4 off, 12-hour shifts
About Us
At National Sameday, we deliver customer-focused logistics solutions across the UK, specialising in Same Day and Next Day airside deliveries, as well as storage and warehousing for key airlines at major UK airports. We are now looking for an Operations Controller to join our team and support the smooth running of our transport and logistics operations.
About You:
You're detail-oriented, adaptable, and thrive in a fast-paced environment. With experience in courier, depot, or logistics operations, you know how to keep things moving efficiently while delivering excellent customer service.
Key Responsibilities
* Operational Coordination: Oversee and coordinate daily transport operations, including staff scheduling, route planning, and driver dispatch.
* Customer Service: Handle customer queries and complaints, ensuring a professional and positive experience.
* Delivery Monitoring: Track and confirm collections and deliveries using our in-house platform, ensuring targets are met.
* Communication: Maintain clear communication across shifts to ensure all teams are up to date with resource and transport plans.
* Process Improvement: Assist in identifying ways to improve processes, efficiency, and compliance with safety standards.
* Relationship Management: Build and maintain strong working relationships with management, customers, suppliers, and sites.
Qualifications & Requirements
* Minimum 2 years' experience in a courier, logistics, or transport role.
* Proven experience managing delivery performance and route optimisation.
* Strong knowledge of logistics principles, dispatch procedures, and courier systems/software.
* Excellent communication skills with a positive, problem-solving approach.
* Comfortable working under pressure and managing multiple priorities.
* Proficient in Microsoft Office (including Excel) and logistics platforms.
* Valid full UK manual driving licence.
Please note additional checks for all our staff are required for working within CAA industry :
* 5 years address history
* 5 years reference history (employment/education/benefits/character)
* DBS/CRC check
* Airside application to obtain full airside ID
* Full Manual Driving Licence
Desirable:
* GCSE (or equivalent) or higher education.
Benefits:
* Training and career progression opportunities.
* Free on-site parking
What We Offer
* £34,000 annual salary
* 4 on / 4 off shift pattern (12-hour days)
* Training and clear career progression opportunities
* Free on-site parking
* Permanent role within a growing logistics company
Job Types: Full-time, Permanent
Pay: £34,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Luton LU2 9NL: reliably commute or plan to relocate before starting work (required)
Experience:
* Logistics / Transport related: 2 years (required)
Licence/Certification:
* Full manual driving licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: OpsLTN
Expected start date: 11/09/2025