Job Description
Service Manager
Franchised Motor Dealership - Southport
Our client, a fantastic, well-established employer are now recruiting for a motivated Service Manager
As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.
Key Responsibilities:
* Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
* Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
* Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
* Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
* Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives.
* Recruit, select, train and develop staff as required
* Ensure dealer standards are met and systems and procedures are complied with, whenever commercially viable.
What we're looking for:
* Experience gained from a similar role within the Motor trade is essential.
* An ambitious and target driven leader with a proven track record of exceeding targets
* The ability to train, coach and motivate the Service team to develop them to their full potential
* A customer focused individual with an uncompromising attitude to delivering excellent Customer service and maintain a customer centric culture within the Service team
* Outstanding interpersonal, organisational and communication skills
* Innovative individual, willing to explore new methods of driving performance
* A full and valid UK driving Licence
Salary: £35k Basic | £50k OTE
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
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