Service Coordinator - Glasgow
Location: Glasgow
Hours: Monday-Thursday 08:00-16:30 | Friday 08:00-15:30
About the Role
I am currently representing a client who is looking to appoint a highly organised and proactive Service Coordinator to join their busy and fast-paced operations team in Glasgow.
This is a key role within the business, responsible for coordinating service activity, scheduling work, and acting as the main link between customers, engineers, and internal departments to ensure smooth day-to-day operations.
It is important that the successful candidate brings a bubbly, positive and approachable personality, as this role involves regular interaction with customers and internal teams, and plays a key part in maintaining strong working relationships across the business.
Key Responsibilities
Schedule and coordinate service jobs for engineers and operational teams
Manage incoming service requests via phone and email
Act as the main point of contact for customers regarding service updates
Prioritise and allocate workloads based on urgency and availability
Maintain accurate records of service activities and job progress
Liaise with internal departments to ensure smooth workflow and resolution of issues
Update internal systems with job notes, scheduling changes, and completion status
Ensure all service work is delivered in line with agreed SLAs and standards
Provide general administrative support to the service team
About You
The client is looking for someone who is:
Highly organised with strong attention to detail
Confident and bubbly in personality, able to build rapport easily
Friendly, approachable, and customer-focused
Able to manage multiple priorities in a fast-paced environment
Proactive and solutions-focused
Reliable with a strong sense of responsibility
Experienced in administration, coordination, scheduling, or customer serviceExperience in a service coordination, scheduling, or operations role would be beneficial, but not essential for the right candidate.
What the Client Offers
Stable weekday working pattern with early Friday finish
Supportive and collaborative working environment
Opportunity to work closely with both customers and operational teams
Career development and progression opportunities
Training and ongoing support within the role
Competitive salary and benefits package
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