Field Engineer – Baxter International Inc.
Summary The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). The role requires compliance with assigned company procedures (e.g., Control of Service Documentation, Environmental Health & Safety).
Key Accountabilities
* Install, service, repair and maintain Baxter/Hillrom products in the defined area of responsibility.
* Establish and maintain timely customer communications and relationships with key stakeholders.
* Report all relevant service activity, ensuring updated and accurate data in the service system; all work orders should be closed within the same day.
* Maintain and document assigned calibration equipment.
* Provide technical support for inbound calls from customers and patients, document the job on the system and undertake relevant actions.
* Maintain up‑to‑date technical competence by completing relevant training and development.
* Identify opportunities for new business or business growth for products & services, and elevate to relevant stakeholders.
* Review KPIs regularly and adapt working practices to maximize service level.
Additional Accountabilities – Subject Matter Expert (SME)
* Coordinate and disseminate technical updates and bulletins.
* Act as the technical expert and support for customers, account managers and engineers, serving as the escalation point for the designated product group.
* Escalate and communicate updates to the monthly SME calls.
* Represent UKI interests in EMEA/Global technical communities.
* Provide technical input into contracts & tender submissions.
Benefits
* Competitive total compensation package.
* Professional development opportunities.
* High importance placed on work‑life balance.
* Pension plan.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to providing reasonable accommodations to individuals with disabilities globally. If you require an accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has identified incidents of employment scams. Learn how to protect yourself by reviewing our Recruitment Fraud Notice.
Job Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Medical Equipment Manufacturing, Pharmaceutical Manufacturing, Hospitals and Health Care
Location: Newbury, England, United Kingdom
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