Role Overview
The Responsible Person (RP) ensures compliance with Good Distribution Practice (GDP) and regulatory requirements in the handling, storage, and transportation of life science products. This role safeguards product integrity, patient safety, and company reputation by overseeing quality systems and operational standards across freight forwarding activities.
Key Responsibilities:
* Regulatory Oversight: Ensure operations comply with GDP, MHRA, and other applicable regulations.
* Quality Management: Maintain and monitor quality systems, including SOPs, CAPA processes, Technical agreements and deviation handling.
* Temperature-Controlled Logistics: Oversee cold chain management, ensuring validated equipment and processes are in place.
* Audit Readiness: Lead preparation for internal/external audits and regulatory inspections.
* Training & Competence: Develop and deliver training programs to ensure staff competence in GDP and product handling.
* Risk & Incident Management: Identify risks, investigate incidents, and implement corrective/preventive actions.
* Stakeholder Engagement: Act as the primary contact for regulatory authorities, clients, and internal teams.
* Key Performance Indicators (KPIs)
* Audit outcomes: Successful completion of regulatory inspections with minimal findings.
* Deviation management: Timely resolution of incidents and CAPAs.
* Training compliance: 100% staff completion of GDP training within required timelines.
* Temperature excursion rate: Reduction in cold chain deviations year-on-year.
* Client satisfaction: Positive feedback scores from life science customers.
* Regulatory reporting: Accurate and timely submission of compliance reports.
* Regulatory knowledge: Deep understanding of GDP and life science logistics regulations.
* Quality assurance: Ability to design, implement, and monitor quality systems.
* Leadership: Strong capability to influence, train, and build compliance culture.
* Analytical thinking: Skilled in risk assessment, problem-solving, and decision-making.
* Communication: Clear, professional engagement with regulators, clients, and internal stakeholders.
* Operational excellence: Ensures efficiency while maintaining compliance standards.
* Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
* Contribute to the First Choice continuous improvement program
Skills and Experience:
* Degree in pharmacy, life sciences, logistics, or related field.
* GDP certification and proven knowledge of regulatory frameworks.
* 3–5 years’ experience in pharmaceutical logistics or freight forwarding.
* Demonstrated success in managing audits and compliance programs.
Benefits:
* A competitive salary
* Generous holiday entitlement
* Pension scheme which includes life assurance
* Access to professional employee assistance and wellbeing programme
* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
* Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Regional Director
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.