We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit. Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate. You must be proficient in IT with effective communication skills.