Job Title: Sales Administrator
Location: Kent, United Kingdom
Reports To: Sales Manager / Head of Sales
Type: Full-time, 37.5 hours per week (flexible hours considered)
Salary Guide: £22,000–£30,000 depending on experience and responsibilities.
Role Summary
The Sales Administrator provides day-to-day administrative support to the sales team, ensuring accurate order processing, excellent customer service, and smooth coordination between sales, logistics, and finance. This role is ideal for a detail-oriented candidate who thrives on process, communication, and customer-facing tasks.
Key Responsibilities
* Process sales orders, quotations, and invoices accurately and within SLA.
* Maintain and update customer records and CRM data.
* Handle customer enquiries by phone and email, making sure responses are timely and helpful, and escalate any issues when needed
* Coordinate delivery schedules, liaise with logistics and suppliers, and chase order progress.
* Prepare sales reports, order confirmations, and weekly pipeline updates for the sales team.
* Support the finance team credit control and billing queries when needed.
* Help with general admin tasks and occasionally assist with customer visits or internal improvements.
Required Skills and Experience
* Minimum 1–2 years’ experience in sales administration, customer service, or order processing.
* Strong IT skills: MS Excel, Outlook, and experience with CRM/ERP systems.
* Excellent communication and organisation skills; ability to prioritise and meet deadlines.
* Attention to detail with numerical accuracy for invoicing and order entry.
* Customer-focused attitude and ability to work collaboratively across teams.
Qualifications and Desirable Attributes
* A-levels or equivalent; GCSEs including Maths and English preferred.
* Experience with EDI or complex order systems is advantageous.
* Industry knowledge (manufacturing, wholesale, or tech) beneficial but not essential.
Why join us?
* Holiday entitlement (e.g., 25 days + bank holidays)
* Company Pension Scheme
* Training budget