Telecommunications Assistant
Claridges
We are seeking an exceptional, full time Telecommunications Assistantto join the Claridges team.
At the centre of Londons Mayfair, Claridges is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotels original art deco interiors have been interwoven with modern flourishes. It also has a famous all-day dining restaurant, the Foyer & Reading Room, and two bars: Claridges Bar and the intimate Fumoir.
As a Telecommunications Assistant you will be responsible for:
* To answer all incoming and internal calls for the London hotels and corporate office, politely and efficiently, according to our company minimum standards manual.
* Taking accurate messages for guests and management.
* Provide an intuitive service, and helping to creating renowned memorable experiences for all our guests.
* To monitor, respond and/or forward live chats from guests using Alliants live chat web interface.
Successful candidates for our Telecommunications Assistant opportunity will:
* Have clear, and pleasant speaking voice, with a fluent level of spoken and written English
* Excellent typing skills.
* Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories.
* Demonstrate genuine dedication to Claridges and show a commitment to consistent quality in our product and service.
* Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite.
* Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
* Ability to work under pressure with excellent attention to detail.
* A high standard of personal presentation and a confident, professional and welcoming personality.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:
Financial Stability
* Excellent salary package.
* Family Friendly company policies including enhanced Maternity and Paternity Pay.
* Holiday allowance increase after 3 and 5 years of service.
* Travel Season Ticket Loans.
* Pension Scheme*.
* Salary Sacrifice.
* Holiday Trading.
* Retail Discount.
Health and Wellbeing Support
* Subsidised monthly Podiatrist and Masseuse treatments.
* Flu vaccination vouchers*.
* Eye test vouchers and contributions towards glasses*.
* A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
* On and off-site Occupational Health Service.
* Death in Service salary contribution.
* Various wellbeing activities focused on mental and physical health.
* A complimentary state-of-the-art all-day dining colleagues restaurant serving a range of nutritious meals.
* Cycle to Work.
Recognition and Career Development
* Referral Scheme Introduce a Star where you can earn up to £1,500*.
* Instant colleague recognition and award programme with generous prizes.
* Colleague of the month nominations with generous prizes.
* Additional paid day off to celebrate your Birthday.
* Internal transfer and promotion opportunities.
* In-house training and development team with a strong focus on career progression and personal growth.
* Long service awards.
Memorable experiences
* Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne .
* Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
* 50% Food and Beverage discount* across the Maybourne.
* Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleagues Party, Annual Colleagues Children Party, etc.)
* Wedding and Baby gifts.
* Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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