Gazelle Global is seeking an IT Major Incident Manager (MIM) based in the UK. The MIM coordinates and resolves high-impact IT incidents for a utility company, ensuring communication with technical teams and stakeholders. Responsibilities include leading responses to major incidents, documenting timelines, and analyzing incident trends to enhance service reliability.
Ideal candidates possess strong incident management experience and the ability to work with cross-functional teams. Candidates will also support Change Analyst activities when incidents are not occurring.
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