Job Title: Ambulance Care Assistant (ACA) Location: Royal Marsden - not exclusive to any specific RM site Hours: 45 hrs per week / Flexi time Salary: £32,409 per annum (£13.85ph - increasing to £14.80ph from 1 st April 2026 ) Accountable to: Patient Liaison Manager Key Working Relationships: • Patients, relatives, and carers • Customers including hospital trusts and ambulance trusts • The general public • Management • Colleagues at all levels • Control team • External agencies in relation to patient experience and safeguarding, such as: o Patient Advice and Liaison Service (PALS) o Independent Complaints Advocacy Services o Other NHS and independent patient experience teams o Local Authorities o Social Services o Police and ambulance services Safeguarding teams / local authorities Main Purpose of the Role: The main purpose of this role is to provide a safe transport service for patients in a non-emergency setting, whilst maintaining a comfortable and caring environment.
Under the direction of the applicable control team, you will be responsible for providing timely transportation service to patients who are either attending hospital appointments or returning home following a hospital attendance or a hospital in-patient stay.
You will be responsible for providing high quality person-centred care to our patients throughout their journey. Post holders will be responsible for adhering to Group requirements around utilising a company issued device to accurately and contemporaneously record time stamps throughout the patient journey, as well as maintaining an accurate record of any patient deterioration and escalating any concerns surrounding a patient's wellbeing.
Key Tasks: • Provide a professional, comfortable and caring service for all patients. • Ensure patients dignity and privacy is always maintained.
Talking to patients respectfully and with regards to their emotional, physical, religious and personal beliefs and needs. • Always ensure that patient safety is prioritised by adhering to safe systems of work and acting in line with manual handling training.
1. • Maintain accurate record keeping regarding defective equipment by completing daily VDI checks. • Ensure that appropriate lifting and handling techniques are always used. • Carry out dynamic risk assessments to assess hazards, then implement safe systems of work and reduce risks to yourself, patients and other persons involved to an acceptable level. • Accurate and timely reporting of safeguarding concerns. • Ensure handover processes are completed and adhered to. Ensure infection control processes are followed including the sanitisation of your vehicle following each patient run. • Communicate effectively with the control team in relation to patient journey times, delays and issues that arise on a patient journey. • Remain compliant with any key performance indicators. • At all times follow standard operational procedures for the collection, transport and handover of patients, reporting when this is not possible to achieve.
2. • In the event of a patient’s health deteriorating ensure procedures are followed to minimise the impact and protect the patient from further harm within your scope of practice, for example administering first aid where trained to do so and escalating for emergency help (i.e.
calling 999) where required.
3. • Remove and replace used linen and waste following procedures provided and trained.
4. • In the event of a road traffic collision, follow the procedure to maintain the safety of self and others, and follow procedure to report the incident/manage the immediate situation.
5. • Sign the company issued handheld device and control software programme ensure that journey progression is captured via timestamps at each key point during the journey.
6. • Where necessary, work as a team with other crews when assigned to complete complex patient transfers and manual handling. • Be empathetic and treat patients as you would wish to be treated.
This list is not exhaustive, you will be required to perform ad-hoc duties, within your skill base, as required by the Group to support an effective and efficient service Personal • To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
7. • To attend and actively participate in Group refresher training as required.
8. • To ensure that statutory regulations and organisational policies and procedures are implemented and adhered to at all times.
9. • To demonstrate commitment to the Group’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.
General Requirements: 1.
Our Values The post holder must treat all colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team. The post holder must uphold our Company values: ❖ Kind ❖ Inclusive ❖ Accountable ❖ Adaptable 2.
Policies and Procedures All duties and responsibilities must be undertaken in compliance with the Company’s policies and procedures. The post holder must familiarise the ways in which to raise a concern to the Company, e.g., Freedom to Speak Up and Whistleblowing.
In addition, ensuring incidents and near misses are reported in a timely manner.
10. 3.
Health and Safety The post holder must be aware of the responsibilities placed upon themselves under the Health and Safety at Work Act 1974, subsequent legislation, and Company policies, to maintain safe working practices and safe working environments for themselves, colleagues, and service users.
11. 4. All Company premises and NHS Trusts are considered as smoke free zones.
12. 5.
Confidentiality Everyone working for or on behalf of the Company are bound by a legal duty of confidentiality (Common Law Duty of Confidentiality).
The post holder must not disclose either during or after the termination of their contract, any information of a confidential nature relating to the Company, its staff, its patients, or third parties, which may have been obtained in the course of their employment.
13. 6.
Equality and Diversity We believe that equal opportunity and diversity is vital to the success and an essential prerequisite to the achievement of its goals in delivering seamless, high quality, safe healthcare for all, which is appropriate and responsive to meeting the diverse needs of individuals.
In working to achieve our goals, it is important that staff and users are treated, and treat others, equitably, with dignity and respect, and are involved and considered in every aspect of practice and changes affecting their employment or health care within the Company. 7.
Infection Prevention and Control The post holder will ensure they follow the Company’s infection prevention and control (IPC) policies and procedures to protect patients, staff, and visitors from healthcare associated infections.
They will ensure that they use personal protective equipment (PPE) in accordance with policy and procedure.
All staff must challenge non-compliance with IPC policies immediately and feedback through appropriate line managers if required.
14. 8.
Safeguarding Children and Adults We take our responsibilities to safeguard and promote the welfare of children and adults seriously.
The Company expects all staff to identify their own responsibilities appropriate to their role within statute and guidance.
This will include accessing safeguarding training and may include seeking advice, support, and supervision from the service’s safeguarding team.
Where staff are unclear of their responsibilities, they must seek guidance from their manager.
15. 9.
Disclosure and Barring Service (DBS) If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy Person Specification Essential Full UK driving licence with no more than 9 penalty points and capable of driving a transit sized van. Experience and Knowledge Excellent verbal and written skills.
Knowledge of the local area in which you will be working.
Skills and Abilities Demonstrate high levels of emotional intelligence.
Excellent time management and organisational skills.
Able to motivate others. Self-disciplined and able to work unsupervised. Personal Attributes Able to work under pressure and cope with change. Willingness to travel across regions.
Model professional behaviours.
Engaging and positive personality. Caring and empathetic nature.
Strong work ethic.
Desirable First Response Emergency Care Level 3 (FREC3) Qualification.
Previous experience working in a similar role including a care-based role.
Experience of dealing with difficult and challenging situations.
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