At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.
Working within the Order-to-Cash Re-Imagination project within the Goldfinch Transformation workstream, the role will be supporting our virtual bank account adoption initiative for our UK and Ireland markets.
This role will require working on two initiatives:
* Working with IVCE internal teams and clinics to update invoices, statements and website information with the correct VBAs
* Work with external customers (charity and insurance companies) to correctly use the VBAs when they make payments.
This role is initially being offered on a 3 Month Fixed Term Contract basis.
Key Accountabilities/Responsibilities:
Initiative 1:
* Collaborate with the IVCE technology team and clinics to implement wholesale changes in practice computer systems across UK&I to provide the correct VBA information.
* Collaborate with the IVCE change team to ensure:
- All UK&I clinics are sharing correct VBA and referencing information with their customers through their invoices, statements, cover letters and any other material.
- All UK&I clinics have directly contacted customers who are known to be paying into the wrong VBA account, to ask them to update their payment information.
Initiative 2:
* Engage with c.50 charities and insurers to support them in changing their master information to using the correct VBA account for each of the clinics.
In addition:
* Ensure any perceived complexities, issues or existing exceptions escalated promptly
* Be a champion of the project
* Any other tasks as required
Experience/Qualifications:
* Knowledge of payment systems and VBA.
* Analytical and data-gathering skills.
* Communication and stakeholder management skills.
* Ability to work independently.
* Previous experience of Business Process Outsourcing
Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
What We Offer:
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
Work-life balance
26 days annual leave
Cycle to Work scheme
Initiatives focused on employee wellbeing
Pension
Discretionary Bonus
Discounted staff pet care
Dog Friendly office
Free Parking available at Head Office
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
IVC Evidensia UK
IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Neil Merritt from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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