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About
We Put People First so you can Deliver Outstanding Service.
This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will be assisting and supporting the wider team with the administration of user services.
As IT Service Desk Analyst You Will
* Administer and control all internal line of business software systems.
* Maintain, update, and create administrative documentation.
* Support IT assets and equipment, including iPads, laptops, and mobile phones, liaising with external 3rd party providers.
* Troubleshoot network issues and liaise with network providers.
* Take incoming calls and remotely support IT issues.
* Support IT projects when required.
As IT Service Desk Analyst You’ll Have
* A good administrative background and ability to perform general administrative activities.
* Effective communication skills, including telephone skills.
* Ability to manage conflicting demands across a diverse organization.
* Strong team player with high attention to detail.
* A problem solver with a logical and structured approach to work.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays).
* Company sick pay.
* Maternity and paternity leave support.
* 24/7 GP access, mental health, wellness, financial, and legal support.
* Two paid volunteering days per year.
* Exclusive perks and discounts – More than 250 deals available.
* Ongoing training and development, from apprenticeships to leadership programs.
* Wellbeing, Diversity & Inclusion initiatives.
* Recognition and rewards throughout the year.
Our Commitment to Inclusion
We are committed to creating an inclusive workplace. We welcome applicants from all backgrounds, believing diversity drives innovation and excellence. We aim to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please inform us of any adjustments needed to support you during our recruitment process. We’re happy to help.
Note: Security clearance (DBS) is required for this role.
Nice-to-have skills
* Administration experience.
* Location: Gateshead, England.
Work experience
* Systems Administrator
* NOC Engineer
* Desktop Support
Languages
* English
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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