The Quality Assurance Manager will play a key role in maintaining compliance with Regulatory conditions, CASS requirements, and Apprenticeship Assessment regulatory frameworks, ensuring robust quality assurance and risk management across all provision.
Key Responsibilities
Strategic Quality Assurance
* Implement, and monitor the effectiveness of internal and external quality assurance strategies for both regulated qualifications and apprentice assessments.
* Lead the continual development and oversight of the Centre Assessment Standards Scrutiny (CASS) strategy to ensure centre‑assessed qualifications meet regulatory expectations.
* Produce and analyse management information and quality assurance data to identify trends, inform strategic decisions, and drive continuous improvement.
Operational Quality Assurance
* Coordinate and oversee all IQA and EQA activities, ensuring they are timely, compliant, and aligned with agreed procedures.
* Communicate QA outcomes to internal stakeholders, including the Customer Support team.
* Provide support, advice and guidance to recognised centres, potential new customers and External Quality Assurers on quality assurance issues and deliver and arrange staff development sessions as appropriate.
* Maintain oversight of sampling strategies, data integrity checks, and certification accuracy to safeguard compliant awarding processes.
* Lead preparation and evidence collation for regulatory monitoring, audits, and investigations.
Compliance and Risk Management
* Ensure all quality assurance processes comply with the requirements and positive indicators of Ofqual, Qualification Scotland Accreditation, Qualifications Wales, and CCEA.
* Manage the investigation and resolution of incidents, issues, appeals, and complaints in line with organisational policies.
* Identify quality risks and implement corrective and preventative actions to mitigate recurrence.
* Lead malpractice and maladministration investigations in accordance with regulatory expectations.
Workforce Development and Standardisation
* Manage the induction, training, and ongoing standardisation of the EQA workforce.
* Support the standardisation and calibration of end‑point assessors to ensure consistent and fair assessment decisions.
* Monitor EQA, IQA and assessor performance against KPIs, taking action where performance falls below expected standards.
* Manage the Facilitator register, ensuring approved delivery staff records are kept up to date.
* Ensure conflicts of interest are proactively managed and recorded.
Regulatory Engagement and Continuous Improvement
* Stay informed of changes in the regulatory landscape and assess their impact on organisational operations.
* Support thematic reviews and contribute to the development of quality improvement initiatives across the organisation.
Essential Qualifications & Experience
* GCSE education in English and Mathematics (Grade C or above) or equivalent.
* Hold a relevant Assessor, Internal & External Verifier Award, or have equivalent demonstrable experience in the Education and/or Awarding sector.
* Proven experience of internal and/or external verification of qualifications.
* Strong understanding of regulatory frameworks within vocational qualifications.
* Demonstrable experience working within a awarding organisation, apprenticeship assessment organisation and/or a training provider.
* Understanding of assessment validity, reliability, comparability, and risk‑based quality assurance.
Desired Quilfications & Experience
* Project management certification (e.g., PRINCE2, Agile).
* Experience with EPA‑specific platforms such as EPAPro or ACE360.
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