Consumer Claims Paralegal – French Speaking (16952)
We are easyJet, a FTSE‑listed low‑cost airline that serves millions of customers across Europe. We are looking for a French‑speaking Consumer Claims Paralegal (minimum C1 level) to work within our Legal & Litigation team, supporting consumer legal challenges related to operational disruptions.
Responsibilities
* Process legal claims for compensation and refunds for flight delays and cancellations under EU 261 legislation, the Montreal Convention, and easyJet’s terms and conditions.
* Assess consumer claims promptly to decide on legal challenges and initiate action.
* Prepare defence statements with external advisors and handle ADR cases such as conciliation proceedings.
* Support customer service teams with pre‑action cases and ensure accurate data updates in easyJet’s systems.
* Liaise with courts and manage administrative follow‑up for litigated claims and mediation cases from start to settlement or judgement.
* Advise customer service on consumer law enquiries and maintain databases and payment records.
* Occasionally translate legal documents into French.
Requirements
* Fluent or native French speaker with a minimum C1 level.
* Legal background or experience as a paralegal/legal assistant, ideally with an interest in civil litigation.
* Knowledge of aviation industry regulations, EU 261 legislation, and French civil procedure law is advantageous.
* Strong organisational skills and ability to manage large workloads efficiently.
* Excellent communication and relationship‑building skills.
* Comfortable working with data and proficient in Microsoft Office, including Word and Excel.
* Additional European language skills are highly regarded.
Benefits and Practicalities
* Up to 20% bonus.
* 25 days holiday.
* BAYE, SAYE, and Performance share schemes.
* Life Assurance.
* Flexible benefits package.
* Excellent staff travel benefits.
* Hybrid working – we spend approximately 60% of our time per month in the office at Luton Airport.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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