Salary: £32,000 - 32,000 per year Requirements: HND/HNC, NVQ4 or equivalent in Information Technology, Computer Science or related field 2 years relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role Track record of providing support of PCs, laptops, printers for a large business application in a complex organisation Strong comprehensible technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues Experience with retail software, such as EPOS, Ecommerce, SAGE, CCTV and Audio systems Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL Competency in Office 365 administration, both as a user and admin setup Understanding of networking (DNS / routing / VPN) Experience of data backup systems Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management Ability to be hands on, preparing for IT set up in store refits Excellent communication skills, providing step-by-step technical help in both written and verbal formats Strong planning and organisational skills with time management and the ability to prioritise Ability to meet deadlines and respond positively to pressure Motivated, pro-active, enthusiastic and friendly disposition Willingness and ability to travel including overnights and weekends to meet operational needs Current, full clean driving licence and access to a vehicle Right to Work in the UK Responsibilities: Serve as the first point of contact, via email, phone calls, and in person, providing high standard of 1st and 2nd line IT support to all users Respond to and manage tickets and phone calls raised to the helpdesk in a timely manner Take ownership of IT issues and tasks, ensuring they are seen through to completion or appropriately escalated Remotely connect and assist employees with IT-related queries, maintaining communication until resolved Set up new user accounts and profiles, addressing password issues Prioritise and manage multiple open cases simultaneously Install and configure IT hardware and software, including PCs, printers, networking equipment, CCTV, and audio systems Assist in the build and deployment of desktops and laptops Ensure smooth running of all ICT systems, including anti-virus software, print services, and email provision Provide secure access to the network for remote users Conduct testing of hardware and software releases and upgrades Assist in implementing IT policy, procedures, documentation, and best practice guides Work out of hours and weekends as needed to address IT emergencies and ensure continuity of IT service Assist the IT Manager with day-to-day activities like user/group administration, software/hardware installation, IT asset management, and patch deployment Participate in the departments out-of-hours support rota Technologies: Active Directory Azure Cloud Hardware ICT Support Microsoft 365 Mobile Network Office 365 SQL Sage VPN Windows ERP Hyper-V More: We are a Belfast-based multi-channel retailer, Argento, founded in 1997 with 25 stores throughout the UK and Ireland. We are excited to offer a full-time, permanent position for an experienced IT Support Administrator to join our busy Head Office Team. This role is office-based, located at Argento Head Office in Belfast, with travel required to various sites. We offer a competitive salary of £32,000 per annum, comprehensive benefits including a company laptop and mobile, generous staff discounts, and a supportive work environment with opportunities for professional growth. last updated 12 week of 2026