Job Description
Job Title: Freight ForwarderLocation: NewtownabbeyDepartment: Logistics / Supply ChainReports To: Operations Manager / Logistics Manager
Working hours: Monday to Friday 9am-5pm
Salary: from £30,000 (dependant on experience)
Overview
We are seeking a highly organised and proactive Freight Forwarder to coordinate the efficient movement of goods across domestic and international supply chains. The ideal candidate will manage end-to-end shipment processes, liaise with carriers and customers, and ensure all documentation is accurate and compliant with global regulations.
Key Responsibilities
Shipment Coordination
* Arrange and manage shipments.
* Coordinate with carriers, hauliers, airlines, and shipping lines to secure bookings.
* Monitor cargo movements and provide customers with timely updates.
Customer Service
* Act as the main point of contact for clients, providing professional communication and problem-solving support.
* Prepare quotations, handle rate requests, and offer transport solutions tailored to customer needs.
* Manage expectations around delivery times, delays, or issues.
Documentation & Compliance
* Prepare and process all required shipping documentation.
* Ensure compliance with import/export regulations, trade agreements, and customs requirements.
* Maintain accurate records according to company and legal standards.
Operational Administration
* Create job files, input data into freight management systems, and maintain internal systems.
* Verify charges, check supplier invoices, and support billing accuracy.
* Track shipments and troubleshoot logistical disruptions.
Carrier & Supplier Liaison
* Build and maintain strong relationships with carriers, agents, and service providers.
* Negotiate transport rates where appropriate.
* Monitor service performance and escalate issues when needed.
Skills & Experience Required
Essential
* Experience in freight forwarding, logistics, or transport operations.
* Knowledge of international shipping processes and Incoterms.
* Strong understanding of customs procedures and documentation.
* Excellent communication skills and customer service mindset.
* High level of accuracy and strong attention to detail.
* Ability to multitask and manage deadlines in a fast-paced environment.
* Proficiency in Microsoft Office and logistics software systems.
Desirable
* Experience in a specific mode (air freight, sea freight, road freight, multimodal).
* Customs brokerage experience or qualifications.
* Strong problem-solving skills and the ability to remain calm under pressure.
Key Competencies
* Organisation & time management
* Customer focus
* Communication & teamwork
* Initiative & problem solving
* Accuracy & compliance awareness