One of our clients who are a national foodservice company, are looking for a Customer Relations Team Leader to join their expanding team.
The role:
They have an exciting opportunity for a full-time Customer Relations Team Leader to join their
experienced, office-based customer centric team at their head office in Weston-Super-
Mare.
Reporting to one of their Regional Operations Managers, the role will focus primarily on leading
and supporting a team of Customer Relations Executives who are responsible for outbound
engagement with their existing members. The team’s key objective is to build strong relationships,
identify supply gaps, and support their members in achieving cost savings while strengthening
their current supply chains.
You will be responsible for coaching, motivating and developing the team to maximise
engagement, build rapport, and understand their members pain points. This will support the
delivery of their solution with a view of driving commercial opportunities. You will play a key role in
ensuring members receive a consultative and value-driven experience in every interaction.
You must be capable of developing strong working relationships with both internal teams and
external stakeholders, and hold a proactive and enthusiastic attitude to support your team in
identifying and converting opportunities that deliver value to their members.
You will work closely with their admin support team, field based teams, and senior management
team to ensure alignment on member needs, supplier opportunities, and overall business
objectives.
Theyre looking for someone with experience in leading a customer-focused, outbound
engagement team, with energy and enthusiasm who can lead from the front; you’ll need to be
results-focused with a strong service mindset, allowing you to support your team in delivering
both customer satisfaction and commercial outcomes.
Essential skills:
Proven experience working in a customer relations, outbound calling or account
management environment
A proven track record in managing and developing a successful team
Experience in coaching, mentoring and leadership
Strong ability to build relationships with existing customers and internal stakeholders
Confidence and ability to support a team in identifying opportunities and driving outcomes
Strong customer service focus with a commercial awareness
Driven, organised and service-focused
Proactive and self-motivated with a positive can-do attitude
Excellent verbal and written communication skills
Internal
A passion to build on existing customer focused experience
Confident, friendly and professional
Good IT skills, including good knowledge of MS Office (Word, Excel)
Ability to learn and adapt to internal systems and software
Strong organisation and prioritisation skills
Desirable skills:
Previous experience working in a leadership role within a contact centre or outbound
team
Experience within purchasing, supply chain or hospitality sectors
Experience working within supplier or brand owner environments, with a clear
understanding of how these partners operate and add value within the hospitality and
leisure sector
This is the perfect role for somebody who enjoys leading a team, building relationships and
driving customer engagement, and is looking for a position that will allow them to develop both
their leadership and commercial skillset.
For more information contact Nick on nick@greatjobsuk.com