Service Coordinator
Location: Maidenhead
Salary: A GBP 25,000 : A GBP 29,000 per annum (depending on experience)
Hours: Monday : Friday, 40 hours per week (office based)
Our client is a small, friendly, locally run business providing a high:quality service to their clients. They have a mixture of domestic, commercial and industrial clients. Most of their works is carried out in the Maidenhead and Henley area.
The Role
Due to the companys continued expansion, they are currently looking for an enthusiastic and adaptable individual to join their small but busy office. The successful candidate must be a team player and able to work unsupervised.
The candidate must have excellent customer service skills, as you will be communicating with their customer by telephone as well as email and occasionally face to face. An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for their engineers.
Key Responsibilities
* Answer basic technical questions (training will be supplied)
* Scheduling service and maintenance calls for both their commercial and domestic customers
* Scheduling return visits and keeping customers informed of any delays
* Create small works quotations on request
* Liaise with Service Manager and Office Manager with ongoing service issues
* Create call out invoices and send to customers in a timely manner
* Handle general customer enquiries
Benefits
* Company pension
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate .