Veterinary Receptionist – Medivet – Ellesmere
Location: Ellesmere, England, United Kingdom
We are looking for a friendly and organized Veterinary Receptionist to join our practice at Medivet.
As the first face to greet clients, you will manage the reception area, handle payments, process repeat prescription requests, and manage appointments.
Part-time, 30 hours per week, including Saturdays 08:30‑12:30.
Key Benefits
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 × salary.
* Access to 24‑hour counselling by phone or in person.
* 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
* Paid day “Day for You”.
* Interest‑free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
In This Role
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail and systems.
* Triage the impact of emergency appointments, contacting clients to arrange alternatives where necessary.
* Manage the practice diary, ensuring appointment availability aligns with best practice and skill sets.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties: greeting clients on arrival and updating records.
* Process repeat prescription order requests.
* Advocate for the Medivet Healthcare Plan and complete relevant sign‑up documentation with clients.
* Ensure online practice information is up to date, including opening hours and current colleagues.
Your Skills and Experience
* Excellent client‑facing and reception skills.
* Experience working as part of a team and building positive working relationships.
* Client‑care skills, remaining calm under pressure and being diplomatic when needed.
* Ability to prioritise a range of tasks and manage workload.
* Good numeracy skills, managing payments and cash up.
* Experience using online appointment booking systems.
* Administrative skills and experience.
* Trustworthy and responsible.
Desirable
* Previous veterinary receptionist experience.
* Social media/website content management.
About Us
Medivet is a leading veterinary care provider with practices across the UK, including 24‑hour veterinary and referral centres. We also have a growing presence overseas in France, Germany, and Spain. We pride ourselves on supporting a large, connected community of colleagues who provide exceptional care that is always there.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Health Care Provider
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