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Patient experience liaison nurse (community outreach)

Reading (Berkshire)
Royal Berkshire Nhs Foundation Trust
Nurse
Posted: 22h ago
Offer description

Overview

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. We value candidates who bring their unique personalities, skills, and experiences to the Trust and encourage you to highlight your achievements and strengths in relation to the requirements outlined in the job description and person specification. While AI-generated responses are discouraged, candidates may use AI tools during the process; personal detail and relevance should prevail to demonstrate suitability for the role. We offer learning and development for all employees, clinical or non-clinical. This is a fixed-term role until June 2026 to deliver our Community Wellness Outreach Programme, providing NHS health checks in the community as a key mechanism to tackling health inequalities. The programme is part of our Meet PEET (Patient Experience Engagement Team) initiative, a joint partnership with the BOB Integrated Care Board, Reading Borough Council, and local Voluntary Sector organisations. The majority of time will be in the local community delivering health checks to seldom heard but important community groups. The role involves providing health education, advice and referrals. The contract hours will be between 15 and 22.5 hours to support the flexible programme of events. Secondments are available as well as new posts. Events are organised in collaboration with community partners, so session timings vary. The post holder may need to be flexible and able to support different sessions with different timings in different locations each day. This is a physically active role requiring kit transportation and set up in each location. The post holder will need to be able to drive. The team seeks nurses passionate about addressing health inequalities and ideally with specialist knowledge to bring to the team of nurses.


Responsibilities

* Deliver NHS health checks in the community in areas where health inequalities are greatest, including providing specialist advice and referrals where required.
* Be part of a multi-disciplinary team including social prescribers, voluntary organisations, housing, and finance professionals; respond to challenging individual cases as needed.
* Work in collaboration with community partners, establishing strong working relations and building trust in the community.
* Represent the Meet PEET initiative and Trust at events to promote the programme, provide updates and reports as needed.
* Coordinate health check activities, ensuring appropriate kit is available at each session and disposables are restocked.
* Support and train other team members and volunteers attending events.
* Represent the Meet PEET initiative and Trust at events to promote the programme and identify further locations and community groups to engage with.
* Provide updates and reports on the progress of the programme and use data and patient consultation to ensure services are responsive to patient needs.
* Represent and participate in patient experience forums and initiatives to improve patient experience; support health promotion events such as youth engagement programmes.
* Actively promote diversity and address discrimination and oppression in service delivery and staff development.
* Identify sources of funding to enable system-wide patient experience and health promotion projects within the trust and local community.
* Maintain visibility in the community and model good practice; practice in accordance with Nursing and Midwifery Council codes and Trust protocols; develop own skills through continuing professional development and maintaining a portfolio.
* Provide clinical letters and reports to GPs and keep accurate records for patient records.


Qualifications

* Registered nurse with significant experience of working with people of all ages from diverse backgrounds, cultures and levels of education.
* Recent clinical experience at grade 6/7 including making autonomous clinical decisions.
* Excellent personal and communication skills; motivated, enthusiastic, flexible and resourceful.
* Ability to adapt to different community settings and flexible session timings; occasional weekend shifts and support at festivals and larger events.


Desirable criteria

* Specialist qualification / extensive experience in a clinical specialty area; 5 years post-qualification experience in a patient-facing role.
* Experience in autonomous clinical decision making; experience working with people from diverse backgrounds; placing patient and family at the centre of care; addressing health inequalities.
* Excellent organisational and communication skills; flexible, resourceful, adaptable, and able to solve problems.


Sponsorship and registration

* We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Not all roles are eligible for sponsorship; review eligible roles on the government website.
* You must have appropriate UK professional registration.


Employment checks and benefits

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its applicant management system. If appointed, information may be transferred to the national NHS Electronic Staff Records system. Appointment is conditional on satisfactory NHS Employment Checks. All new appointments are subject to a 6-month probationary period. The Trust may close vacancies early due to high response levels. The Trust is smoke-free and operates a no-smoking policy on all sites.


Staff benefits

* Flexible working opportunities and a strong emphasis on work-life balance
* Annual leave: 27 days for new starters, plus bank holidays, increasing to 29 days after 5 years and 33 days after 10 years NHS service (pro rata for part-time)
* NHS pension scheme
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On-site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, lockable cycle storage
* Bus to work scheme; excellent rail and bus links
* Health Service discounts across hundreds of brands
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