IT Support Engineer
Knottingley (WF11 0BU) – up to £28,800 per annum depending on experience. Additional Car allowance payable.
Full‑time.
We look for a candidate who can provide first‑line support to customers of the ICT department, resolve technical issues, perform system administration, support ICT projects, and develop ICT skills within the organisation.
Responsibilities
* Act as a point of contact for all RLO Group employees in England for ICT queries and issues.
* Provide effective responses to ICT faults and enquiries.
* Escalate issues quickly to senior team members.
* Maintain accurate records of ICT assets.
* Provide routine ICT reports.
* Administer user accounts for Entra, M365, Intune and company specific applications.
* Fix faults related to phone, mobile and computing hardware or new set‑up.
* Assist in purchasing ad‑hoc ICT equipment such as keyboards, phones, laptops.
* Work with external suppliers to provide effective ICT solutions and support.
* Collaborate with Operations and Functional Teams to meet agreed service level agreements.
* Assist in creating training or communication videos and upload to appropriate channels.
* Contribute to employee ICT skill enhancement.
* Build effective relationships cross‑functionally.
* Support delivery of ICT services with other functions.
* Grow and sustain quality systems.
* Contribute to ICT and system projects as required.
* Accountable for team performance indicators.
* Adhere to organisational policies, procedures and work practices.
* Promote diversity and equal opportunities.
* Understand and comply with Health and Safety at Work legislation.
* Respect Confidentiality and Data Protection.
* Participate in training and development activities.
* Carry out any other reasonable duties as necessary.
Qualifications
* ITIL (desirable).
* UK driving licence and access to a car.
Benefits
* Up to 33 days holiday a year including bank holidays.
* Contributor pension scheme – employer contribution 3%.
* Health Cash Plan.
* £10,000 life cover.
* Free Employee Assistance Programme.
* Reward gateway with discounted goods and services.
* Cycle to Work Scheme.
* Financial wellbeing scheme.
* Refer a Friend Incentive Bonus.
Equal Opportunities
Real Life Options is an equal opportunities employer. We seek to recruit, train and promote the best person for the job, fostering an environment free from unlawful discrimination, harassment, and victimisation, and respecting the dignity of all individuals.
If you have a disability, learning difficulty, medical condition or individual need that may affect your performance in selection, we will make reasonable adjustments to enable you to perform at your best.
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