Role: Lead Officer REF 1545384 Contract Length: 3 months with potential extension Location: Hybrid/Rugby – 40% site presence IR35: Inside Pay Rate to Intermediary: £28 per hour Security Clearance: Standard DBS Spinwell is recruiting for a Lead Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE LEAD OFFICER You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You'll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you'll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis. If you are a Lead Officer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us