Our client is seeking a Customer Support Advisor to join their dynamic customer service team. This role will be the first point of contact for customers, offering assistance across multiple channels such as phone, email, live chat, and social media. The ideal candidate is passionate about delivering outstanding customer service and enjoys problem solving in a fast‑paced environment.
Location: Wembley, England, United Kingdom
Based | Hybrid (3 days in the office, 2 days from home)
Key Responsibilities
* Handle customer inquiries via multiple communication platforms.
* Manage online store customer service.
* Provide technical support across a wide range of products.
* Monitor and maintain service quality standards.
* Assist with any ad‑hoc tasks as required.
Qualifications
* Minimum 2 years of experience in customer service (office or call centre).
* Strong communication and active listening skills.
* Proven ability to handle complaints professionally and maintain calm under pressure.
* Experience using CRM tools.
* Ability to multitask and maintain high attention to detail.
* A team player with a desire to help others.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
* Customer Service and Administrative
* Industries: Computers and Electronics Manufacturing
Please note: The base pay range is not specified in the listing.
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