Warehouse & Customer Operations Coordinator | Manchester City Centre | £NMW
Full-Time | Office Based | Monday to Friday
A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.
Our client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.
You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.
Warehouse & Customer Operations Coordinator Responsibilities:
* Managing customer enquiries across email, telephone and social media platforms
* Handling returns, refunds and exchanges efficiently
* Monitoring deliveries and resolving courier-related issues
* Supporting warehouse operations including picking, packing and stock handling
* Assisting with order management and general operational tasks
About You
1. Previous customer service experience is preferred
2. Strong communication skills with a personable and professional approach
3. Excellent attention to detail and organisational skills
4. A positive, team-oriented attitude with a hands-on appro...