Are you highly organised? Can you help make a positive impact on our client's mental health journey? Do you have excellent communication skills? Then consider joining our incredible team here at Onebright.
About Our Opportunity
As a member of our specialist contracts team, you will work as part of a large, supportive, and effective team dedicated to helping our clients. Your responsibilities will include answering client queries over the phone, responding to clinical emails, and updating important case files. As the initial voice of Onebright, it is essential to demonstrate professionalism, knowledge, and empathy to guide and reassure our clients through their mental health journey.
What We Need From You
* Experience working in the healthcare sector is desirable but not essential.
* At least 1 year of admin experience.
* Excellent verbal and written communication skills.
* At least 1 year of experience communicating via phone or email with clients and stakeholders.
* Resilience given the nature of our work.
* Proficiency in admin and IT systems, including Microsoft Office and CRM platforms.
* Ability to work under pressure and meet deadlines while maintaining high service levels.
* Adaptability to changing business needs.
* Ability to work independently and as part of a team, with process adherence and accurate data processing skills.
About Onebright
At Onebright, we help individuals and organizations with mental health and wellbeing solutions, providing the best mental healthcare and hope for a better future. We operate across the mental health continuum, from performance optimization and early intervention to prevention and treatment.
With 30 years of clinical excellence in mental health across the UK, we deliver services through over 3,000 clinicians in 49 languages to more than 55,000 people annually. Our deep understanding of mental health and clinical expertise enable us to support businesses from initial contact to recovery, with strong relationships across leading UK service providers.
How We Say Thank You
We value our people and offer a range of benefits, including:
* 23 days holiday plus bank holidays, with options to purchase more.
* Employee assistance program for wellbeing support.
* Private pension with Royal London.
* Access to Continuous Professional Development.
* Cash plan for unexpected health issues.
* Rewards gateway for discounts and perks.
* Hybrid working options with provided technology.
* Learning opportunities via our Onebright L&D platform.
* Referral rewards for recommending friends and colleagues.
At Onebright, we go further to ensure your growth and success.
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