Customer Service Specialist
Alcester, UK
Be the key link between customers, sales & operations in a global engineering business
Summary
Join a fast-paced, collaborative Customer Service team where you’ll play a central role in shaping a seamless customer journey. You’ll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction.
Responsibilities
* Act as a key point of contact for customers, delivering responsive and high-quality service
* Collaborate closely with Sales Engineers and Account Managers to support customer needs
* Prepare quotations in coordination with sales teams and suppliers
* Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims
* Handle escalations and resolve issues efficiently in line with procedures
* Maintain accurate CRM and ERP data and customer records
* Support procurement activities, including purchase orders and supplier follow-ups
* Assist with warehousing tasks such as picking, packing, and dispatch when required
* Contribute to continuous improvement and operational efficiency initiatives
Requirements
Must-Haves:
* Strong customer service or order management experience in a B2B environment
* Excellent communication and relationship-building skills
* High attention to detail and strong organisational ability
* Confidence working with CRM/ERP systems and data accuracy
Nice-to-Haves:
* Experience in manufacturing, engineering, or technical product environments
* Exposure to supply chain, logistics, or procurement processes
* Familiarity with e-commerce or digital ordering platforms
What’s in it for you?
* Opportunity to work in a global, innovative engineering environment
* Supportive, team-oriented culture built on collaboration and curiosity
* Strong focus on development, continuous improvement, and learning
* A role where your work directly improves customer experience and business performance