Pool Host Location: Seaham Hall, County Durham Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week) Hours: 0-20 hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays. Relationships: Reports to Spa Management About Seaham Hall Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character. Discover more about our award-winning resort: www.seaham-hall.co.uk Overview of job: To keep pool areas tidy To be courteous and pleasant with guests at all times Ensure that the guest and member’s experience is comfortable and enjoyable during each visit Maintain standard operating spa procedures To operate the pool drinks service Duties and Responsibilities: Ensure maximum cleanliness around facilities See to guest queries and demands in a professional manner To familiarise yourself with current members To ensure towel & robe removal from poolside in line with guest flow (to include robe pocket check) Ensure that magazines & online library are available for guest leisure To be able to handle guest feedback in the most professional manor and report to MOD when required Report any maintenance issues to reception where necessary Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team Follow and respect all company policies and procedures Abide with all health and safety policies What We’re Looking For Minimum one year of experience in a customer-facing role (hospitality experience a bonus). A genuine passion for creating memorable guest experiences. Excellent communication skills, attention to detail, and professional presentation. A team player with initiative and the ability to work independently. Reliable transport, given early starts and late finishes. Good health and well being Ability to communicate effectively To be reliable & dependable Happy caring nature A confident, friendly and welcoming personality A passion for excellent customer service and an eye for detail The ability to prioritise and work well under pressure Great personal presentation and pride in your appearance Why You’ll Love Working With Us Comprehensive induction and in-house training to support your growth. Be part of a multi-award-winning team, including: Gold Winner, North East England Tourism Awards (five consecutive years) Shortlisted for VisitEngland Small Hotel of the Year 2025 Gold Winner, VisitEngland Small Hotel of the Year 2022 North of England Hotel of the Year 2023 – The Sunday Times 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association Access to wellness programs, charity events, and sustainability initiatives. Employee benefits, including recognition schemes and discounts on spa experiences. Stream access for financial wellbeing and flexibility. Up to 20% off gift vouchers and spa experiences. Free onsite parking and provided uniform. Monthly and annual Employee of the Month incentives. Ready to Elevate Hospitality? If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you. Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do. Apply today and start your journey with Seaham Hall.