We are currently recruiting on behalf of a leading UK mental health services provider for an experienced and compassionateCustomer Support Agentto join their Booking Hub team.
This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.
As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
Handling inbound queries with empathy and professionalism
Booking clinical appointments and managing patient journeys
Accurately updating and maintaining patient records (using Salesforce)
Escalating any safeguarding or service issues as required
Working collaboratively within a close-knit and supportive team
We are looking for candidates with the following skills and experience
Previous experience working as a Customer Service Agent or Customer Service Advisor
Professional, empathetic and organised
Ability to handle sensitive conversations with empathy
Confident with computer systems and managing confidential data
Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today
Job Info
Job Title:
Customer Service Agent
Company:
Meridian Business Support
Location:
Swindon, Wiltshire
Competitive
Posted:
Jul 11th 2025
Closes:
Aug 11th 2025
Sector:
Customer Services
Contract:
Temporary
Hours:
Full Time
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